Privacy policy

This page was last updated on May 24th 2018

I respect your right to privacy.

This privacy policy sets out details of the information that I may collect from you and how I may use that information. It should be read in addition to the Terms and Conditions.

I do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner.

Collection of information

When you access the Website via any means, respond to or participate in any survey or questionnaire sent to you by me, post comments on the Blog comments form, submit the Contact page form, or make a purchase through the Website, I may collect, store and use certain of your personal information in line with this policy. I may also ask you for information when you report a problem with the Website or the hosting service.

To make a purchase on the Website, I ask for your name and email address. When you make a purchase, my payment service provider, will also collect and process your credit card or other payment details. If you contact me, I may also keep a record of that correspondence.

I may also collect data relating to your visits to the Website that cannot identify you but records your use of my Website.

I may also collect your computer’s IP address in order to help me tailor the service to your location.

Use of your information

By accessing the Website via any means, responding to or participating in any survey or questionnaire sent to you by me, posting comments on the Blog comments form, submitting the Contact page form, or making a purchase through the Website, you agree that your personal information may be collected, stored, used and shared by me and my partners, hosting infrastructure provider, or third parties I work with, for any of the following purposes:

(a) to initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;

(b) to manage any communication between you and me;

(c) to fulfill a contract that I have entered into with you;

(d) to comply with legal and regulatory requirements;

(e) to provide, maintain, protect and improve the quality of the Website;

(f) to ensure the security and safe operation of my Website and underlying business infrastructure.

I may use your email address to send you hosting notices and updates about my Services.

Storage of information

I ensure the security of any personal information I hold by using secure data storage technologies and precise procedures in how I store, access and manage that information. My methods meet the GDPR compliance requirement.

Legal basis for processing your information

My legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which I collect it.

However, I will normally collect personal information from you only (i) where I have your consent to do so, (ii) where I need the personal information to perform a contract with you, or (iii) where the processing is in my legitimate interests and not overridden by your rights.

If I ask you to provide personal information to comply with a legal requirement or to perform a contract with you, I will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

Similarly, if I collect and use your personal information in reliance on my legitimate interests (or those of any third party), I will make clear to you at the relevant time what those legitimate interests are.

Disclosure of your information

I may disclose your personal information to third parties when permitted by law including:

(a) with your consent;

(b) to my suppliers in order for them to help me provide my services to you, this includes:

  • my provider of file storage and management services if you email me directly (Google Cloud);
  • my payment services providers when you make a purchase to process your payment (Moonclerk and Stripe or PayPal);
  • my hosting infrastructure provider (Heart Internet); and
  • my customer service software if you contact me (Kayako).

(c) if I am under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply my Terms and other agreements; or to protect my rights, property, or safety, my users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data retention

I retain personal information I collect from you where I have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When I have no ongoing legitimate business need to process your personal information, I will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then I will securely store your personal information and isolate it from any further processing until deletion is possible.

Your rights

Under the GDPR your rights are as follows:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You can read more about your rights in detail here. You also have the right to complain to the ICO if you feel there is a problem with the way I am handling your data.

I handle subject access requests in accordance with the GDPR.

The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.

Updating this privacy policy

I may update or amend this Privacy Policy from time to time, to comply with law or to meet my changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, or using my hosting services, your access and use will be subject to these updates and amendments.