We’ve tried to make our terms and conditions a little more human-readable than most but even without the legalese, this is still a legal agreement that you need to accept in order to be hosted with us. If you’ve had hosting anywhere else though, you should find it pretty similar.
If you’re not happy with your hosting, please contact firstname.lastname@example.org within 30 days of placing your order for a full refund. There’s a once per customer limit on this but apart from that, it’s no questions asked. After the 30 days, we can’t offer refunds for yearly services that are cancelled before the end of the year.
All services will renew until cancelled by you. We will email your primary email address shortly before the renewal payment is processed. You must notify us of cancellation at least 24 hours before a service is renewed. We won’t be able to refund it once the renewal has gone through.
We try to make the server and services available to you 100% of the time, but we make no warranty that the service will be uninterrupted and cannot be held liable for interruptions or downtime of the server. In July 2015 we had 99.96% uptime.
We cannot provide data restoration for individual customers so you are responsible for making your own backups. In the event of system failure, a mass restoration will be done but we can’t accept responsibility for any data loss or corruption which may occur.
Scripting and software
We can’t be responsible for programming issues other than ensuring that programming languages such as Perl and PHP are installed and functioning on the web hosting system. We cannot promise assistance with scripting or software but will try to be helpful, without obligation, if it’s related WordPress or Coppermine. We won’t be able to help you with any custom scripts though.
We will not give your details to third parties unless required to do so by law.
You don’t have to worry about web storage space or data transfer, we’ve got loads of that and you’ll never run out. You do need to use the web space for genuine website content though, you can’t use the server as a file/backup repository.
Like all shared hosting, if your website is using more than 5% of the server’s processing power then we’ll have to ask you to optimise your website. If that doesn’t work, we’ll discuss alternative solutions to your hosting requirements like a VPS or dedicated server.
You can have as many databases as you like, but each database needs to be 500MB or smaller. The only time I’ve seen a fansite database hit this limit was when the Comments table was full of spam. So we deleted the spam, problem solved. We’ll let you know if a database goes over and give you plenty of time to sort it out.
You can have all the mailboxes but there’s a server space storage limit of 400 MB per mailbox, so you’ll need to store anything over that off the server. We recommend Gmail/Google Apps so you don’t have to worry about it and we can setup your domain to work with Google Apps if you want.
The largest file you can upload is 500mb for a single file.
Your hosting must be used for lawful purposes only. A few examples of things that will get you and us in trouble would be:
- sending unsolicited commercial email, aka spam
- sending or storing viruses or similar
- posting defammatory, obscene, indecent or otherwise unlawful material or information
- posting ‘Warez’ (i.e. licensed software being distributed illegally)
- threatening, abusing, disrupting or otherwise violating the rights of others
- attempting to obtain access to areas of Fan St. which are restricted or confidential, this includes leaving your home directory whilst using SSH
- operating IRC bots or other permanent server processes
You have full responsibility for the content of your website. Fan St. is not obliged to monitor, and will have no liability for, the content of any communications transmitted via the service we provide.
We are entitled to withdraw services and terminate your account without notice if you break the terms of this agreement, so let’s not do that and all stay friends instead!